Q:
When are the movies updated?
A: The new releases are updated every
Tuesday, which is the national release
date. |
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Q:
How many copies of each DVD are in the
Rental Machine?
A: The number of copies per DVD varies
dependent on the box office sales and
popularity. |
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Q:
How do I pay for renting a movie?
A: The machine accumulates charges PER NIGHT, PER DVD, plus tax. Your credit or check card is charged when you return the movie. For any billing questions, please call 800-518-1574. |
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Q:
How many movies can I have out at the
same time?
A: You can rent up to 3 DVDs at the
same time on one credit card. |
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Q.
What is the deadline for returns?
A: You have up to 14 days to return your movie. If you do not return the movie, the credit card that you rented the movie with will be automatically charged a "no return fee" of $21 plus the 14 days of rental and tax. |
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Q:
What will happen if I lose the movie?
A: If you lose a movie, please contact Customer Service - 800-518-1574. For a lost movie, the credit card that you rented the movie with will be automatically charged the "no return fee" on the 14th day the movie is checked out. |
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Q:
What do I do if the DVD I rented is
scratched or does not work?
A: Please call Customer Service - 800-518-1574. You will not be charged. If you call after regular business hours, please leave your name and number and a customer service representative will call you back within 12 hours. |
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Q:
Can I request a movie that you do not
have in inventory?
A: Yes, please call our Customer Service
line at 800-518-1574. |
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Q:
Is my credit card number safe? What
is the credit card security?
A: We use the most secure method of credit card transactions. Your credit card number is not stored in the kiosk computer system and is encrypted in all transactions going to and from the bank. |
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Q:
Does the kiosk issue receipts?
A: At this time, the kiosk does not issue receipts. If you have a dispute, would like to review your account or if you would simply like a receipt issued to you, please contact customer service at 800-518-1574. |
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